When you hbbetopen an account, place a bet, or use any of our services, we collect certain information. This privacy policy explains what data is collected, why it is collected, and how it is kept secure.
Hbbet has always believed your data belongs to you. We use it solely to provide you with a better experience — never to sell, never to share without good reason.
Applicability: This policy applies to hbbet's website, mobile app, and all associated services. By using our services, you are considered to have agreed to this policy.
We follow international data protection standards and operate in compliance with applicable laws in Bangladesh. If you believe your privacy has been violated, you're welcome to contact us directly.
Hbbet collects information in several ways. A detailed breakdown by category is provided below.
A) Information Provided at Registration
- Full name, date of birth, gender
- Email Address & Mobile Number
- National ID or Passport Number (for KYC verification)
- Address (city, district, country)
B) Transaction Information
- Deposit & withdrawal history
- Payment method details (last 4 digits of Mobile Pay/Nagad number)
- Betting History & Gaming Activity
C) Automatically Collected Information
- IP address & device type
- Browser type and language settings
- Cookies & Session Data
- Platform activity logs (login times, pages visited)
| Type of Information |
Reason for Collection |
Retention Period |
Required? |
| Name & Contact |
Account Management |
For as long as your account remains active |
Yes |
| Identity Verification (KYC) |
Security & Legal Requirements |
5 Years |
Yes |
| Transaction History |
Financial Records & Dispute Resolution |
5 Years |
Yes |
| Cookies Data |
Experience Enhancement |
30–365 Days |
Optional |
| Device & IP |
Security Monitoring |
90 Days |
Automatic |
Hbbet uses your information solely to improve our services and enhance your experience. It is never used unnecessarily or unethically.
- For account creation, verification, and management.
- To process deposits, withdrawals, and transactions.
- To prevent fraud, money laundering, and security threats.
- To provide customer support and resolve complaints.
- To meet legal obligations.
- To analyze and improve platform performance.
- To send you relevant offers based on your preferences (you can opt out at any time).
- To monitor responsible gaming activity.
Please note: hbbet uses your data to serve you better — not to sell to advertisers. You can opt out of marketing emails or notifications at any time.
HBBET's Six Pillars of Privacy
Encryption Protection
All your data is protected with 256-bit SSL encryption — completely unreadable to hackers or any third party.
No Sale of Data
hbbet never sells your personal information to advertisers or any third party.
Your Control
You can view, correct, or request deletion of your data at any time.
Secure Servers
All data is stored on internationally certified secure servers. Regular security audits are conducted.
Defined Retention Period
Data is not retained beyond the required period. It is securely deleted once the retention period expires.
International Standards
hbbet complies with international data protection standards and undergoes regular third-party audits.
All hbbet servers are hosted in internationally certified data centers. We make no compromises when it comes to security.
Technical Security
- 256-bit SSL/TLS encryption — applied to all data transfers.
- At-rest encryption — applied to data stored on our servers as well.
- Two-factor authentication (2FA) — for account login.
- Regular security audits (Penetration Testing).
- Real-time threat monitoring system.
Administrative Protection
- Only authorized staff can access your data.
- All staff have signed confidentiality agreements.
- All data access activity is logged and monitored.
- Annual security training is provided to all staff.
Despite all efforts to protect your data, if a security breach does occur, hbbet will notify you immediately and take all necessary action.
Hbbet does not generally share your information with third parties. However, there are a limited number of specific circumstances where sharing may be necessary.
When Data May Be Shared
- Payment Processors: Only the necessary information is shared with Mobile Pay, Nagad, and similar providers solely for processing deposits and withdrawals.
- Legal Obligation: Under a lawful order from a court or regulatory authority.
- Fraud Prevention: With relevant authorities to prevent fraud or money laundering.
- Technology Partners: With technology service providers who operate the platform, all of whom are bound by confidentiality agreements.
Never Shared Under Any Circumstances
- For sale to advertisers.
- To marketing companies.
- To competing companies.
- For any unnecessary purpose without your consent.
Whenever data is shared with a third party, we have strict confidentiality agreements in place — they may only use it for the specific purpose stated.
The hbbet website and app use cookies — small files saved to your device that help improve your experience.
Cookie Type
- Essential Cookies: Login sessions and security — the site cannot function without these.
- Performance Cookies: To understand how well the site is performing.
- Functionality Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand user behavior (no individual is identified).
You can disable non-essential cookies from your browser settings. However, some features may not work as intended.
You have full control over your data. hbbet guarantees the following rights.
Right to Access Your Data
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Object
- Access: Upon request, hbbet will provide you with a complete list of all information it has collected about you.
- Amendments: If any of your information is incorrect, you can update it at any time.
- Deletion: After account closure, all data except what is legally required to be retained will be deleted.
- Unsubscribe from Marketing: You can opt out of promotional communications at any time.
To exercise any of these rights support@hbbet.worldEmail us at. We typically respond within 7 business days.
Hbbet is intended for users aged 18 and above only. We do not collect information from anyone under the age of 18.
- Age verification is carried out at registration.
- Any account found to belong to a minor is closed immediately.
- Parents or guardians can contact support if they suspect underage activity.
- All data collected from a minor is deleted immediately.
Hbbet may update this Privacy Policy as needed. Here's how we'll notify you of any changes:
- A prominent notice will be posted on the website.
- You will be notified at your registered email address (for major changes).
- The "Last Updated" date on this page will reflect any changes.
- Continued use of the service after any changes takes effect as acceptance of the updated policy.
For significant changes, you will be notified before they take effect and your consent will be obtained again if required.
No. hbbet only stores the last 4 digits of your mobile banking number — for transaction record purposes. Your full number or PIN is never stored, and no one from hbbet will ever ask for your PIN.
Partially. Personal data is deleted after account closure. However, certain information may be retained for up to 5 years to meet legal obligations (such as financial records) and for fraud prevention purposes, after which it is permanently deleted.
No, never. Your betting history is completely confidential. Relevant information may only be disclosed under a court order, a lawful request from a regulatory authority, or in connection with a money laundering investigation.
Yes, that's your right. Email support@hbbet.world and request a full list of data associated with your account. It will be sent to you within 7 business days.
Go to "Notifications" in your account settings to manage your preferences. Alternatively, contact support and we'll handle it on your behalf.